Privacy Policy

Delfinware Internet Privacy Policy

Last reviewed & updated May 2018

This website is operated by Delfinware Household Products.

We respect the privacy of users of our website and recognise that when you choose to provide us with information about yourself, you trust us to act in a responsible manner with that information. This privacy policy contains important information on how we use your personal information.

What information do we collect?

At times we may request that you voluntary supply us with information. Generally this information is request when you want us to supply you with information.

We may gather the following information about you when you use this website:

  • Name
  • Email address
  • Telephone number
  • IP address (a unique identifier for your computer or other device)

How do we use it?

We will use your personal information in the following ways. We are also required by law to state a ‘’legal basis for processing’’, i.e. to tell you on what grounds we are allowed to use your information and this is also set out below:

How we will use your personal information

Our legal basis for processing

To provide you with the information that you have requested e.g. a newsletter, bulletins;

Order details or Special offers.

Consent – we only use your personal information for this purpose if you have asked us to do so. You can withdraw your consent at any time.

To respond to specific queries you may raise regarding Delfinware Household Products.

Consent – we only use your personal information for this purpose if you have asked us to do so. You can withdraw your consent at any time.

To provide you with better ways of accessing information from this website.

Our legitimate interests – we use your personal information to help us deliver the best online experience to you and other website users.


Do we pass your information to third parties?

We may disclose personal information to third parties when we reasonably believe we are required by law and in order to investigate, prevent or take action regarding suspected or actual unlawful or otherwise prohibited activities, including, but not limited to, fraud.

How do we use your information for marketing?

We will only provide information to you that you have asked for via the website.

How long do we keep your information?

We will keep your information until we receive a request from you to withdraw your consent.


What are cookies?

We may use information obtained from cookies or similar technology. Cookies are text files containing small amounts of information which we download onto your computer or device when you use our website. Therefore when we refer to ‘’you’’ in this section we mean your computer or device. We can recognise these cookies on subsequent visits and they allow us to remember you.

Cookies come in many forms. We have set out below the main types of categories of cookies that are used. This section refers to all types and categories of cookies and not just those we use on our website.

First and third-party cookies – weather a cookie is first-party or third-party refers to the domain placing the cookie. First-party cookies are those set by a website that is being visited by the user, the website displayed in the URL window e.g. . Third-party cookies are cookies that are set by a domain other than that of the website being visited by the user. If a user visits a website and another entity sets a cookie through that website then this would be a third-party cookie.

Persistent cookies – these cookies remain on a user’s device for the period of time specified in the cookie. They are activated each time that the user enters the website that created that particular cookie.

Session cookies – these cookies allow website operators to link the actions of a user during a browser session. A browser session starts when a user opens the browser window and finishes when they close the browser window. Session cookies are created temporarily. Once you close the browser, all session cookies are deleted.

What do we use cookies for?

Cookies fall into one or more of the categories set out below. This website uses cookies that fall into all the categories. Also we use data from targeting cookies placed on your computer by a third parties when you have visited other websites.

  1. Strictly necessary cookies – These cookies enable services you have specifically asked for.
    These cookies are essential to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies certain services you have asked for cannot be provided.
  2. Performance cookies – These cookies collect information on the pages visited.
    These cookies collect information about how a user’s use a website, for instance which pages users go to most often and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor.All information these cookies collect is aggregated and therefore anonymous. They are only used to improve how a website works.
  3. Functionality cookies – These cookies remember choices you make to improve your experience.
    These cookies allow the website to remember choice you make to provide enhanced, more personal features. The information these cookies collect may be anonymised and they cannot track your browsing activity to other websites

Deleting of Cookies

By deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our website.

Third Party Websites

Our website links to third party sites which do not operate or endorse. These websites may use cookies or collect your personal information in accordance with their own privacy policies. This privacy policy does not apply to third party websites and we are not responsible for third party websites.

How do we protect your information?

We take appropriate measures to ensure that your personal information disclosed to us is kept secure, accurate and up to date and kept only for so long of which it is necessary for the purposes for which it is used.

Under 13 year olds

This web site is not intended or designed to attract children under the age of 13. We do not knowingly collect personal information from or about any person under the age of 13. If you are under the age of 13 years old and wish to ask a question or use this site in any way that requires you to submit your personal information, please get your parent or guardian to do so on your behalf. 

Your rights

You are entitled to ask:

  1. For a copy of the personal information we hold about you and details about how we are processing your personal information;
  2. To have any inaccuracies in your personal information corrected;
  3. If we are processing your personal information by automated means and on the basis of your consent (see ‘’How do we use it?’’, above), for us to provide your personal information to you in a structured, commonly-used and machine-readable format. You can also ask us to provide your personal information directly to a third in this format and if technically feasible we will do so.
  4. To have your personal information erased or for our use of it to be restricted (for example, if your preferences change or if you don’t want us to send you the information you have requested).

Please contact us using the details below if you would like to exercise any of these rights.

You also have the right to make a complaint to the supervisory authority if you’re not happy with how we have handled your personal information. In the UK, the supervisory authority is the Information Commissioner’s Office (

How to contact us

If you wish to exercise any of your rights in relation to your personal information or if you have any queries about how we use your personal information, please let us know by contacting us on the following address:

Delfinware Household Products
Pennypot Industrial Estate
CT21 6PE

Changes to this privacy policy

We review this privacy policy on a regular basis to ensure that it is up-to-date with our use of personal information and compliant with applicable data protection laws.

We reserve the right, at our discretion, to revise this privacy policy at any time. The updated privacy policy will be posted on our website. You are encouraged to review this privacy policy from time to time.


Privacy Policy

Delfinware's privacy policy covers the collection and use of personal information that may be collected any time you interact with us.  Please take a moment to read the following to learn more about our information practices, including what type of information is gathered, how the information is used and for what purposes, to whom we disclose the information, and how we safeguard your personal information.

Your privacy is a priority at Delfinware, and we go to great lengths to protect it. We are committed to protecting your privacy online and will treat any identifying data obtained from you in accordance with the provisions of The Data Protection Act 1998 and any subsequent amendments to it.

What information we collect

The Delfinware website allows you to register by providing us with your personal information. This convenient service is designed to save you time and allows for easier use of our web services.

There is no bulletin board or chat room on the Delfinware site at present and this is not something we plan to introduce in the future.

When we disclose your information

Delfinware does not sell or rent your contact information to other marketers, however, at times we may be required by law or litigation to disclose your personal information. We may also disclose information about you if we determine that for national security, law enforcement, or other issues of public importance, disclosure is necessary.

How we protect your personal information

Delfinware takes precautions — including administrative, technical, and physical measures — to safeguard your personal information against loss, theft, and misuse, as well as unauthorised access, disclosure, alteration, and destruction.

You can help us by also taking precautions to protect your personal data when you are on the Internet. Change your passwords often using a combination of letters and numbers. You must take precautions against the theft or misuse of your user ID and password, which you should not give to any other person or allow any other person to use.

Delfinware takes protecting your privacy very seriously. To make sure your personal information is secure, we communicate these guidelines to our employees and strictly enforce privacy safeguards within the company.

The Delfinware website has links to the sites of other companies. We are not responsible for their privacy practices but we do encourage you to learn about the privacy policies of those companies.

Delfinware may from time to time contact you to notify you of any upgrades or revisions to the website, to offer additional products or services, changes to our Terms and Conditions or for reasons connected with the administration of your account. If you do not want Delfinware to keep you up to date with news and the latest information on services you can opt out by checking the box on the online registration form.

Delfinware may update its privacy policy from time to time. When we change the policy in a material way a notice will be posted on our website along with the updated privacy policy. To remove personal information from our database or to raise any other question regarding our data protection policy, please contact us.